Privacy Policy

Introduction

Short Branch Industries, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, and mailing address
• Service Requests: Details about the services you request, property information, and project specifications
• Communication Records: Records of our communications with you, including emails, phone calls, and messages

Information Automatically Collected

• Website Usage: Pages visited, time spent on our site, and how you navigate our website
• Device Information: IP address, browser type, and device information
• Cookies: Small files stored on your device to improve your website experience

How We Use Your Information

We use your information to:

• Provide pressure washing and related services
• Respond to your inquiries and service requests
• Schedule appointments and communicate about services
• Send service updates and important notifications
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted vendors who help us operate our business (website hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfer: In the event of a merger, sale, or transfer of our business

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your personal information
• Request deletion of your personal information
• Opt out of marketing communications

Cookies and Tracking

Our website uses cookies to improve your experience. You can control cookie settings through your browser preferences. We may also use analytics tools to understand how visitors use our website.

Third-Party Services

Our website may contain links to third-party services (such as Google Maps, social media platforms, or review sites). This Privacy Policy does not apply to those third-party services.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date.